Frequently Asked Questions
1. How do you ship the product?
We ship all USA orders via USPS first class mail with delivery confirmation. International orders are shipped via FedEx with tracking or a local international carrier with tracking. All packages are discreetly shipped with no indication of what product is inside.
2. I have a medical issue. Is this product safe?
For all medical questions, please consult your physician.
3. How long does it take to receive our products?
Our standard ground shipping takes from 4 to 10 business days within the continental United States. For international orders, we ship via Federal Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.
4. How can I order this product?
You can order our products with the 4 major Credit Cards (Visa, Master Card, American Express and Discover Card).
5. What is your Money Back guarantee?
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase for a refund of the purchase price
6. Medical questions regarding any of our products?
If you have any medical questions regarding any of our products please consult your physician or doctor for professional advice.
7. What is the recommended dosage for this product?
Once you receive the product you will be able to read the recommended dosage on the product.
8. How can I track my order?
Once you place an order with us you will receive a tracking link in your shipping confirmation email within a few business days. Please allow up to 5 businesses for tracking status to appear in our system.
9. How do I request a new shipment?
Please visit: http://www.websupportcenter.com, log into your account and click on "Click to Ship new Supply" on the overview of your page.
10. What are your terms and conditions and Return Policy?
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase date. If you purchased your merchandise through a "Buy Three, Get Three Free" or similar offer, ALL items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Company, keeping the following in mind:
- You should return the item to us within 90 days of your purchase date.
- We do not accept items back that have been opened or used. Opened Items are Non Refundable.
- Shipping and Handling Fees are Non Refundable.
To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of the why you wish to return the product. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 90 day period. Company reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a credit to your card or refund check will be issued and an e-mail confirmation will be sent within 30 days.
*Refund Processing and Restocking Fee: $6 Per item e.g. 1 bottle return = $6 Fee. 2 bottle return - $12 Fee.
Click Here for RMA Request